A Framework for Cloud Computing Adoption in South African Government: A Case of Department of Social Development

Simon Motlatsi Maluleka, Nkqubela Ruxwana

Abstract


Technology adoption is always a critical concern in organizations (private and public). South African government experienced this encounter when adopted Open Source Software (OSS) with the objective to reduce ICT services costs among others. The implementation of OSS in SA government has faced several challenges such as user resistance, human factor, support and funding. As a result of these challenges cost reduction has not been fully achieved. Cost reduction issue ultimately affects implementation of other government programmes such as those who yields job creation, better education, and improving health, etc.

The potential alternative to address the same objective as aimed by OSS is Cloud Computing adoption. Cloud Computing promise to offer the SA government more advantages OSS. This study explore the feasibility of Cloud Computing adoption as an alternative to enable cost reduction, effectiveness and efficient of IT services in SA government as was aimed by OSS
initiative.

To achieve this purpose, the study applied different methods and techniques such as the case study research approach. The data was collected using semi-structured interviews and close-ended questionnaires techniques. The Diffusion of Innovation (DOI) theory was the underpinning theoretical framework.

Key findings were that Cloud Computing promise to reduce ICT cost, effective and efficient. The study also recommended Cloud Computing be adopted in SA government as a cost effective approach for ICT services.

Keywords: Adoption, Cloud computing, Open source software, Innovation, Government


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