A Comparative Study on the Role of Emotional Intelligence in Managing the Perceived Stress of Bank Employees

Yogamaya Panda, S. K. Moharana

Abstract


The significance and role of emotional intelligence in managing the job related stress of employees in 21st century organization just cannot be ignored. The intensity and the level of job stress are in increasing spree with the passage of time. To enhance the productivity and achieve excellence in performance the utilization of emotional intelligence plays a pivotal role. The emotional intelligence can come to our rescue in potentially stressful situations, empowering us to respond effectively, so as to eliminate the perceived stress or reduce its harmful consequences to the minimum. Emotional Intelligence can be defined as knowing what feels good, what feels bad and how to transform from the latter to the former. Unlike IQ, EQ/EI can be improved throughout life on a continual basis. Regarding the relationship between emotional intelligence and perceived stress, the authors feel that the emotionally competent individual will encounter significantly less quantum of perceived stress than the emotionally incompetent. The present study investigates the relationship between emotional intelligence and perceived stress among male (N=50) and female (N=50), senior and junior bank employees in the state capital of Odisha. Emotional intelligence test (EIT) developed by Chadha and perceived stress scale (PSS) developed by Cohen, Karmarck and Mermelstein were used for the study. Correlation analysis has proved that EI is negatively correlated with perceived stress. The analysis was done by applying statistical tools t-test. The analysis reveals that there is no gender difference for EI and perceived role stress among bank employees. However, the study reveals a significant difference of mean score between the senior and junior bank employees.

Keywords: Emotional intelligence, Perceived stress


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